Maersk’s $150 million IT deal with HP, outsources staff

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Key Takeaways:

   Maersk Line has signed a five year contract infrastructure services agreement worth more than $150 million with Hewlett-Packard, under which Maersk will use HP’s cloud-enabled data centers and HP Workplace Services.
   “This is about enablement of the Maersk Line organization, allowing all our individuals, teams and departments to leverage the latest technologies in collaborating to bring to life our streamLINE strategy,” said Adam Gade, the chief information officer for Maersk Line.
    The streamLINE initiative was launched in 2008 by Maersk to optimize its route network, reduce fuel costs, simplify customer processes and product portfolios, and improve planning and management information systems.
   “These developments will come to play in our many other and customer facing activities, so in that sense our customers will certainly benefit. That benefit, however, will not be immediate, and we now face a major and exciting transformation that will engage all individuals in our organization,” said Gade.
   He said the deal with HP will result in:
  • Complete standardisation of the entire Maersk Line end user computing space.
  • Upgraded and latest software versions at the fingertips of all Maersk Line employees, thus boosting collaboration capabilities and productivity.
  • Collaboration capabilities that allow for more flexible interaction directly and externally with customers.
  • Virtualization (by means of the “cloud”) of Maersk’s global infrastructure, and removal of infrastructure footprint from Maersk offices and four internal data centers it maintains in Asia and the United States.
   While the change will result in outsourcing of Maersk’s “internal” help desk for its own employees, Gade explained the company will not outsource service desks for its customers, “as these drive and sustain our differentiation.”
   HP will maintain the company’s computing devices, such as desktop and notebook computers, for almost 38,000 users in more than 100 countries.
   Gade said HP will take on all the related Maersk Line staff, and so Maersk’s staff count will reduce correspondingly.
   “This will save us a significant amount of money, whilst providing us with a robust platform on which we can build the agility and responsiveness that is required to drive ease of business and unmatched reliability,” he said.
   HP said it will create a private cloud computing environment for distributed and local applications.