Two Boxes has raised $3.2 million to help scale its AI-powered returns platform as retailers grapple with rising fraud and costly reverse logistics.
Amazon this month has made several moves that appeal to customer expectations for fast, convenient delivery and put pressure on rivals.
Return fraud was supposed to be a cost of doing business. Instead, it’s becoming one of retail’s biggest margin threats. For years, retailers treated returns as a customer experience issue, an unavoidable side effect of e-commerce growth and the Amazon-fueled promise that anything could be sent back, anytime. But as return rates quietly climbed and […]
Returns continue to increase, which can end up costing companies. Processes can be put in place to help bottom lines, and it’s all related to transportation.
According to research from PayPal, retailers and shoppers see eye to eye on returns more than you’d think.
Pitney Bowes and Narvar say a new returns option they are offering e-commerce brands will be hassle-free.
With e-commerce returns growing, retailers have plenty of opportunity to make shoppers loyal customers.
Record holiday volume and rising costs are combining to create one heck of a cocktail for retail brands.
Few people buy winter coats in May, but inefficiencies in e-commerce returns can mean a coat returned in January remains unsold months later.
PayPal is acquiring Happy Returns, a firm dedicated to improving the returns process for e-commerce orders.
Growing e-commerce sales of large and bulky items is creating a logistics headache for items that must be returned. It is why retailers need to have a reverse logistics process in place.
Affirm Holdings, which specializes in “buy now, pay later” solutions, has acquired leading e-commerce returns provider Returnly.
