Estes Express was suffering a significant technology outage Monday morning, though it was not immediately clear whether it was a cybersecurity breach or an internal failure of technology at the Richmond, Virginia-based LTL carrier.
In an email to FreightWaves following the submission of questions, a spokesman for privately held Estes said the company had “experienced a technical outage impacting a number of systems across our network. We are continuing core operations while we address this issue.”
However, the company did not disclose whether the outage was a cyberattack of an internal system.
“At this point, we cannot share an estimated time when these systems will be online and apologize to anyone affected by this situation,” the company said in the statement. “Anyone needing to contact Estes can contact their account manager.”
The statement aligned with an Estes announcement of its technology problems released overnight Sunday via a post on X, formerly known as Twitter. That outlet can be reached via a cellphone using the X app and would not need the company’s technology to be posted.
Phone calls made by FreightWaves to the main Richmond headquarters were answered with a recorded message that the call “could not be completed as dialed.” Phone calls made to two Estes depots returned the same message.
Multiple attempts from different individuals at FreightWaves to access the company’s website resulted in a message that the site could not be reached.
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Amy Humphrey
If you guys work for them hit me up. I have a line down and a truck that is three days past due, and I cannot get a hold of anyone.
Estes is going to cost me thousands of dollars in line down fees.
Zak Bowes
I work for Estes, made all my deliveries and 5 pickups, It will Iron out. Nothing to get excited about
john L sands
i work for estes and we do the best we can to get the customers their freight in a timely fashion and i am truly sorry u r having issues if there is anything i can do please let me know
Tony Bobulinski
It’s funny how people keep complaining that they can’t reach out to Estes. From what I have read so far, EVERYTHING is down. What shall they do? Pull out the magical phone system that works only when everything else is down? People are so needy now-a-days. I have a few shipments I need to track as well, but I will be patient, like a normal person and wait until they get this issue resolved. Things happen, get over it.
Jan
Well, dude, that’s a bummer man.
Not To bright Are they?
Oh yes let’s push technology that hasn’t been tested, that everyone hates out there and see how well it works.
-Ease
Peter C.Ely
China is hacking into the supply chain and trying to break the unions and their economy went to crap and they want to control ours.
Dotty
Thanks for this information as my husband called me at home asking me to try to reach the web site which he thought might be down as he couldn’t use the app or reach the site. My husband’s company has had recent issues with Estes delivery. He currently has a shipment from 9/15/23 which hasn’t arrived and was told last week that it would move this weekend. Makes me wonder if this is more than a mere “system” down time issue since when I asked him who his account representative was so I could contact them via text, he advised that he hadn’t had one for a while and was conducting his business with them via their app. He indicated that they told him they were having a problem with available drivers. So…….if you can’t contact them via the app, phone, or reach their site and …..you have no representative to contact, how do you access information regarding your freight shipment and what do you tell your customer?????