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DHL Express opens drive-up, pop-up store in Virginia

Store, believed to be first of its kind, allows customers to conduct transactions while in vehicles

Never leave your car (Photo: DHL)

International express carrier DHL Express said Wednesday that it has opened a drive-up, mobile pop-up retail store in Woodbridge, Virginia’s Potomac Mills shopping center. The drive-up facility, believed to be the first of its kind in the U.S., will allow customers to complete their transactions without leaving their vehicles, the DHL unit said.

The new facility, about 22 miles south of Washington, D.C., on Interstate 95, can be used to create shipments at the site, drop off already-prepared packages, and pick up parcels for U.S. and international services. DHL operates in 220 countries and territories. The U.S. market is an international pickup and delivery node. The unit ceased U.S. domestic operations in January 2009.

Customers may access the Virginia facility either via the drive-up window or in the store, DHL Express said. Supplies such as bubble wrap, packing tape and DHL-branded boxes are available, the DHL unit said. In response to social-distancing concerns brought on by the COVID-19 pandemic, DHL Express said that customers can request that labels and packaging be ready upon their arrival.

The facility is the second DHL Express “ServicePoint location” in the Washington metro area. In July 2019, DHL Express opened a mobile pop-up store in Silver Spring, Maryland. However, that facility does not have drive-up capabilities.


DHL is a unit of the German transport and logistics conglomerate Deutsche Post DHL (OTCUS:DPSGY).

Mark Solomon

Formerly the Executive Editor at DC Velocity, Mark Solomon joined FreightWaves as Managing Editor of Freight Markets. Solomon began his journalistic career in 1982 at Traffic World magazine, ran his own public relations firm (Media Based Solutions) from 1994 to 2008, and has been at DC Velocity since then. Over the course of his career, Solomon has covered nearly the whole gamut of the transportation and logistics industry, including trucking, railroads, maritime, 3PLs, and regulatory issues. Solomon witnessed and narrated the rise of Amazon and XPO Logistics and the shift of the U.S. Postal Service from a mail-focused service to parcel, as well as the exponential, e-commerce-driven growth of warehouse square footage and omnichannel fulfillment.