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How to Improve Customer Experience With Supply Chain Visibility
06/11/2019 @ 2:00 pm - 3:00 pm EDT
Meeting customer expectations is becoming increasingly difficult as supply chains become more complex and delivery requirements tighten. However, in order to succeed in today’s increasingly competitive market, all businesses must leverage customer satisfaction as a key differentiator, with the aim of building loyal and long-lasting relationships based on trust, reliability, dependability and value.
To discuss how companies can work to increase supply chain visibility to improve the customer experience, FreightWaves and FourKites partnered for an hour-long webinar to share insights around:
• Best practices for streamlining communication with end customers
• How to ensure deliveries arrive on time and in full
• Ways to market visibility as a competitive differentiator to grow your customer base
• How to lower operating costs and pass the savings on to your customers
Speakers for this session include Dean Croke, Chief Insights Officer for FreightWaves; Kathleen Marcell, Vice President of Customer Success for FourKites; and Dave Belter, Vice President and General Manager of Global Transportation Management for Ryder.