Canada Post letter carriers refuse to deliver direct marketing mail

Unionized workers plan partial strike as contract talks remain gridlocked

A Canada Post delivery van is seen parked on a Toronto street. (Photo: Shutterstock/Michael Vi)

Canada Post mail carriers will stop delivering direct mail flyers on Monday, escalating a work stoppage that is currently limited to overtime hours.

The Canadian Union of Postal Workers announced the partial strike action on Friday in an effort to pressure the company to make concessions in stalemated labor talks that have lasted 18 months. It said it will replace the ban on overtime work with a refusal to carry marketing mail.

Federally mediated bargaining talks resumed in late August for the first time in three months after CUPW members overwhelmingly voted against Canada Post’s “final” offer in an election imposed by the government to test whether the union leadership’s hardline position was shared by workers.

“Canada Post has had our global offers since August 20, and instead of responding, they issued an ultimatum: change our offers or they would walk away, with no commitment to return,” said Jan Simpson, CUPW National President, in a statement. “We’ve been left with no choice but to change our strike activity with the hope that Canada Post finally takes us seriously and returns to the bargaining table.”

Canada Post lost US$294 million before taxes in the second quarter, the largest loss for any three-month period in the organization’s history, as parcel volumes tumbled amid uncertainty over service. 

“We are disappointed in CUPW’s decision to ban the delivery of [direct marketing] mail, which we only learned about through their news conference. This decision will impact the thousands of Canadian businesses that reach their customers with information and offers through the mail. It will also impact CUPW-represented employees who are paid to deliver flyers on top of their wages,” Canada Post said in a statement.

Canada Post has absorbed US$3.6 billion in losses since 2018, with taxpayers paying to keep the mail system afloat.

The sides remain far apart, with Canada Post accusing CUPW of recently taking more extreme positions, which would add further operational costs. The postal operator says it needs to adopt part-time flex staffing, weekend delivery, leveling loads between mail carriers to even work for each neighborhood and establishing dynamic, rather than fixed, routes, to compete with private parcel carriers with weekend service and improve efficiency. 

“We encourage CUPW to come back with workable solutions that reflect our current reality and get the parties closer to a resolution. We’re disappointed that the union chose not to do so, and instead chose strike activity that will have further negative impacts on the company,” Canada Post said.

Click here for more FreightWaves/American Shipper stories by Eric Kulisch.

Write to Eric Kulisch at ekulisch@freightwaves.com.

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Eric Kulisch

Eric is the Parcel and Air Cargo Editor at FreightWaves. An award-winning business journalist with extensive experience covering the logistics sector, Eric spent nearly two years as the Washington, D.C., correspondent for Automotive News, where he focused on regulatory and policy issues surrounding autonomous vehicles, mobility, fuel economy and safety. He has won two regional Gold Medals and a Silver Medal from the American Society of Business Publication Editors for government and trade coverage, and news analysis. He was voted best for feature writing and commentary in the Trade/Newsletter category by the D.C. Chapter of the Society of Professional Journalists. He was runner up for News Journalist and Supply Chain Journalist of the Year in the Seahorse Freight Association's 2024 journalism award competition. In December 2022, Eric was voted runner up for Air Cargo Journalist. He won the group's Environmental Journalist of the Year award in 2014 and was the 2013 Supply Chain Journalist of the Year. As associate editor at American Shipper Magazine for more than a decade, he wrote about trade, freight transportation and supply chains. He has appeared on Marketplace, ABC News and National Public Radio to talk about logistics issues in the news. Eric is based in Vancouver, Washington. He can be reached for comments and tips at ekulisch@freightwaves.com