• ITVI.USA
    14,959.950
    116.940
    0.8%
  • OTLT.USA
    2.933
    0.012
    0.4%
  • OTRI.USA
    19.350
    0.220
    1.2%
  • OTVI.USA
    14,926.910
    120.050
    0.8%
  • TSTOPVRPM.ATLPHL
    2.910
    -0.050
    -1.7%
  • TSTOPVRPM.CHIATL
    3.790
    0.080
    2.2%
  • TSTOPVRPM.DALLAX
    1.460
    0.170
    13.2%
  • TSTOPVRPM.LAXDAL
    3.740
    0.020
    0.5%
  • TSTOPVRPM.PHLCHI
    2.270
    0.030
    1.3%
  • TSTOPVRPM.LAXSEA
    4.150
    -0.010
    -0.2%
  • WAIT.USA
    131.000
    -2.000
    -1.5%
  • ITVI.USA
    14,959.950
    116.940
    0.8%
  • OTLT.USA
    2.933
    0.012
    0.4%
  • OTRI.USA
    19.350
    0.220
    1.2%
  • OTVI.USA
    14,926.910
    120.050
    0.8%
  • TSTOPVRPM.ATLPHL
    2.910
    -0.050
    -1.7%
  • TSTOPVRPM.CHIATL
    3.790
    0.080
    2.2%
  • TSTOPVRPM.DALLAX
    1.460
    0.170
    13.2%
  • TSTOPVRPM.LAXDAL
    3.740
    0.020
    0.5%
  • TSTOPVRPM.PHLCHI
    2.270
    0.030
    1.3%
  • TSTOPVRPM.LAXSEA
    4.150
    -0.010
    -0.2%
  • WAIT.USA
    131.000
    -2.000
    -1.5%
Air CargoCybersecurityLegal issuesLess than TruckloadNewsTrucking

Forward Air brings in the cops as system outage continues

(An article about the subsequent return of Forward Air’s systems can be found here.)

An updated statement from Forward Air about the collapse of its technology systems adds three key words that all but confirm the company is a victim of a cyberattack.

The statement, released by the ground and air carrier company Friday, said it had “notified law enforcement” about the “security incident.” A statement released Wednesday did not mention law enforcement. The rest of the statement released Friday was otherwise identical to the statement from earlier in the week.

The apparent cyberattack on Forward Air has been so extensive that its website is down. A Forward Air customer told FreightWaves that his customer service representative that Forward Air employees were told to shut down their computers to help slow the attack.

While Forward Air has not used terms like “ransomware” or “cyberattack” in its statements, outside experts on those issues said the Forward Air incident had all the hallmarks of such an occurrence. David Jarmon, a vice president at cybersecurity firm Gray Analytics and former Department of Defense official, told FreightWaves this week that based on the small amount of information Forward Air had released, it was likely that it was “targeted in a cyberattack, likely involving malware infecting its systems, which brings ransomware into consideration.” 

The shutdown of much of Forward Air’s operations has had no discernible effect on the company’s stock price. Shares in Forward Air were up four consecutive days this past week, with a Friday gain of 0.86% to $78.20. That’s only 75 cents less than the company’s 52-week high. 

Beyond the reference to law enforcement, the Forward Air statement repeated several key points: It “detected” the incident on Tuesday; third-party experts were brought in; and the technology team at Forward Air is “working diligently to restore the affected systems and services and bring them back online as soon as possible.”

More articles by John Kingston

Forward Air acquired another final-mile provider

Forward expands LTL into California’s Inland Empire

Forward Air beats estimates in quarter, raises dividend

John Kingston

John has an almost 40-year career covering commodities, most of the time at S&P Global Platts. He created the Dated Brent benchmark, now the world’s most important crude oil marker. He was Director of Oil, Director of News, the editor in chief of Platts Oilgram News and the “talking head” for Platts on numerous media outlets, including CNBC, Fox Business and Canada’s BNN. He covered metals before joining Platts and then spent a year running Platts’ metals business as well. He was awarded the International Association of Energy Economics Award for Excellence in Written Journalism in 2015. In 2010, he won two Corporate Achievement Awards from McGraw-Hill, an extremely rare accomplishment, one for steering coverage of the BP Deepwater Horizon disaster and the other for the launch of a public affairs television show, Platts Energy Week.

We are glad you’re enjoying the content

To continue reading, please log into your FreightWaves account below

By signing in for the first time, I give consent for FreightWaves to send me event updates and news. I can unsubscribe from these emails at any time. For more information please see our Privacy Policy.