DDC FPO

The trucking industry faces a rapid push in technology and innovation. It is more important than ever for carriers and logistics companies to determine how they will modernize. DDC FPO’s vice president of marketing and communications, Madison Conway, explains how companies can impact their futures and the trucking industry through optimization initiatives, services and technology solutions.

Chad Crotty, vice president of sales and business development for DDC FPO, joined Jeremy Reymer on this week’s episode of Taking the Hire Road.

CX is Mission-Critical In today’s landscape, where high customer expectations define industry standards, assessing your CX is vital. Does it measure up? Explore DDC FPO’s report, 2024 Customer Service Trends in the Supply Chain offers an in-depth analysis, revealing: Unlock actionable strategies to exceed today’s standards. Access our white paper now for: Download this white […]

Efficiency isn’t optional – it’s the cornerstone of success. In the fast-paced world of freight, efficiency isn’t just a buzzword – it’s a lifeline. Technology is revolutionizing our industry, ushering in an era where manual processes are replaced by cutting-edge digital solutions powered by artificial intelligence (AI), machine learning (ML), and automation. Discover how the […]

Every time data has to be copied or rekeyed, the process slows down the supply chain and increases the risk of introducing errors.

Most companies have yet to reach their potential for customer service ROI. Customer service can be a profit center for those in the supply chain, as providing a positive experience builds customer trust and contributes to retention. About 36% of respondents were unsure whether their organization’s customer service operation drove ROI in 2022, and 19% […]

While the drive to secure new solutions is strong, adopting technology and digitizing processes in an industry that operates 24/7 may be challenging. We sat down with DDC FPO to learn how carriers should address these issues.

DDC recently expanded its back office solutions to to add a front-facing, Customer Care suite of services. These new offerings include customer service-based and inside sales-focused solutions to help its partners achieve long-term success.

Business gain new appreciation for outsourcing post-COVID, DDC FPO executive says.

DDC Sync allows drivers to use a mobile app with intuitive smart capture to instantly take high-quality images of bills of lading (BOLs) that are then processed with the driver’s terminal staff or operation staff of DDC.

By gathering this information at pickup, DDC Sync is enabling near-time logistics planning and cross-team communication that can be made before a truck ever makes it back to the terminal.

New customs formalities will require companies moving goods between the U.K. and the EU to quickly become familiar with new systems and technologies to keep their shipments flowing.

Full customs formalities will be required on goods moving into the U.K. from the EU after the new year. If you’re not prepared, expect congestion, delays and learning curves.

Many of the conversations surrounding peak season headwinds center around shippers, but carriers are also faced with challenges during this time.

On this episode of Great Quarter, Guys, Andrew Cox and Anthony Smith look at the freshest acquisitions to hit the market.

Seeking collaboration over individualism is vital. In a world — and an industry — that grows more connected by the minute, it is impossible to do anything in a vacuum.

On this episode of Great Quarter, Guys, Andrew Cox looks at the way-too-early analysis of Amazon’s Prime Day deals and what they show about buying behaviors.

For many companies, sourcing talent and growing their IT teams to meet new demands is both time consuming and cost prohibitive.

This Carrier Outlook Report — presented in partnership with SkyBitz, DDC FPO, and Transflo — is the fourth installment of a quarterly publication. This report provides a look back at 2020 and a forecast for the remainder of the year. Carrier survey results and SONAR data are included.

Uncertainty will be the challenge to overcome as 2020 comes to a close. DDC’s Donna Kintop suggests carriers pay close attention to rising freight volumes, the ongoing pandemic and political tensions both domestic and abroad.