Despite concerns over the reliability of parcel delivery performance, most holiday shoppers will order online for the majority of their holiday purchases, according to a survey published Wednesday by technology company Blue Yonder.
The survey of approximately 1,300 U.S. consumers found that 48% believe delivery estimates to be “potentially unreliable.” About 38% said they worry their packages will be damaged en route.
About half said that placing orders by Dec. 15 will ensure their orders arrive by Christmas. Slightly more than half expected their orders to arrive two to four days after placing them. Nearly 40% expected the arrival window to be five to seven days after placing an order.
Still, 59% said they planned to complete most of their holiday transactions using some form of online commerce.
About 38% said they favored in-store shopping over online shopping this holiday due to more flexible in-store return options. About 35% said that returns were an important consideration in choosing to shop in stores.
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