Trimble’s Williams sees technology gains in trucking but shortfalls too

Connecting technology gains to people doing the work a challenge, she tells Enterprise Fleet Summit

Kelly Williams of Trimble spoke at the FreightWaves Enterprise Fleet Summit. (Photo: FreightWaves)

This fireside chat recap is from FreightWaves’ Enterprise Fleet Summit on Wednesday.

FIRESIDE CHAT TOPIC:  Impact of technology on productivity in trucking

DETAILS: Kelly Williams is the president of Enterprise Product Management for the transportation sector at Trimble. After spending 20 years at a leading carrier, she leads the product development organizations for several of Trimble’s core transportation technology verticals, including transportation management (TMS), maintenance and network optimization.

KEY QUOTES FROM WILLIAMS:

On gains in the industry from new technology: “What I do believe is that there is this underlying mindset of slow adoption in this particular industry, slow adoption of new technology and new ideas. WThere was this real ramp-up in a run of great technologies that have entered the marketplace. Where I see the issue right now is that we haven’t really been able to connect them in a way that’s impactful for the people that are doing the work every day.”

On the value of human experience: “Is technology supposed to boost that productivity? I think it has to, but it has to be combined with that underlying knowledge.”

On the progress that has been made: “I think the pure brokers out there have done a nice job of automating some things and streamlining because they had to, because it was so resource-heavy early on. I think the same could be said of the procurement technology that’s come into play. Historically, the bid tools have been driven by the shipper side of things. And I think that technology is evolving in a really nice way that brings the carrier view into perspective.”

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John Kingston

John has an almost 40-year career covering commodities, most of the time at S&P Global Platts. He created the Dated Brent benchmark, now the world’s most important crude oil marker. He was Director of Oil, Director of News, the editor in chief of Platts Oilgram News and the “talking head” for Platts on numerous media outlets, including CNBC, Fox Business and Canada’s BNN. He covered metals before joining Platts and then spent a year running Platts’ metals business as well. He was awarded the International Association of Energy Economics Award for Excellence in Written Journalism in 2015. In 2010, he won two Corporate Achievement Awards from McGraw-Hill, an extremely rare accomplishment, one for steering coverage of the BP Deepwater Horizon disaster and the other for the launch of a public affairs television show, Platts Energy Week.