Customer service
- Sponsored Insights
Personal customer support at center of Maverick Logistics’ TMS success
Each new Ditat customer is paired with one support team member who stays with the account from the beginning and beyond.
Read More » - Sponsored Insights
Personnel capacity challenges extend beyond driver retention
DDC recently expanded its back office solutions to to add a front-facing, Customer Care suite of services. These new offerings include customer service-based and inside…
Read More » - Viewpoint
Trucking is a commodity. Service is not.
FreightWaves Founder and CEO Craig Fuller analyzes methods to generate more revenue in a trucking downturn.
Read More » - Infographics
Daily Infographic: Customer Journey from SmartBOL®
SmartBOL includes industry-focused functionality, exceptional customer care, training for management and users, and simplicity to assure easy operational readiness and improvement.
Read More » - Infographics
Daily Infographic: Dedicated Solutions Designed for Each Customer
CRST's dedicated solutions place the individual customer at the focus to add value and maximize service.
Read More » - FreightWaves LIVE: Events Podcast
Intermodal Summit: Adapting to customer needs in a pandemic
Elise Gosch, assistant VP of intermodal sales at Union Pacific, shares strategies the company has implemented throughout the pandemic to address shifting customer needs.
Read More » - Infographics
Daily Infographic: Uncertainty around shipment visibility advantages
Only 37% of shippers report using in-transit visibility solutions
Read More » - Infographics
Daily Infographic: Same-day versus next-day delivery: Which is more sustainable?
Same-day versus next-day delivery: Which is more sustainable?
Read More » - Trucking
FedEx Freight chief says LTL rivals instigated customer cutoffs
FedEx Freight is pointing the finger at less-than-truckload competitors for denying service to customers, which it says flooded its network and forced it to cancel…
Read More » - Less than Truckload
FedEx Freight reverses service suspensions after outcry from big retailers
Customer backlash against FedEx Freight’s decision to terminate trucking service has forced the carrier to reconsider.
Read More »