Customer service
-
Infographics
Daily Infographic: Dedicated Solutions Designed for Each Customer
CRST's dedicated solutions place the individual customer at the focus to add value and maximize service.
Read More » -
FreightWaves LIVE: Events Podcast
Intermodal Summit: Adapting to customer needs in a pandemic
Elise Gosch, assistant VP of intermodal sales at Union Pacific, shares strategies the company has implemented throughout the pandemic to address shifting customer needs.
Read More » -
Infographics
Daily Infographic: Uncertainty around shipment visibility advantages
Only 37% of shippers report using in-transit visibility solutions
Read More » -
Infographics
Daily Infographic: Same-day versus next-day delivery: Which is more sustainable?
Same-day versus next-day delivery: Which is more sustainable?
Read More » -
Trucking
FedEx Freight chief says LTL rivals instigated customer cutoffs
FedEx Freight is pointing the finger at less-than-truckload competitors for denying service to customers, which it says flooded its network and forced it to cancel…
Read More » -
Less than Truckload
FedEx Freight reverses service suspensions after outcry from big retailers
Customer backlash against FedEx Freight’s decision to terminate trucking service has forced the carrier to reconsider.
Read More » -
FreightWaves LIVE
Preview: FreightWaves 3PL Summit, Wednesday
Hear discussions on multi-modal optimization, customer relations, sales insights, market insights, pricing strategies and much more.
Read More » -
Trucking
Quality customer service is still a strategy worth betting on
Sometimes the transportation industry can feel a little impersonal. A people-first mindset can help combat that.
Read More » -
Less than Truckload
Commentary: Data sharing offers limited customer service
In assessing customer service in transportation, data is necessary but not sufficient.
Read More » -
Trucking
How freight companies can keep customers happy during COVID-19
Customer service (in many forms) is the key to keeping and/or expanding business during the pandemic.
Read More »
