Each new Ditat customer is paired with one support team member who stays with the account from the beginning and beyond.
DDC recently expanded its back office solutions to to add a front-facing, Customer Care suite of services. These new offerings include customer service-based and inside sales-focused solutions to help its partners achieve long-term success.
FreightWaves Founder and CEO Craig Fuller analyzes methods to generate more revenue in a trucking downturn.
SmartBOL includes industry-focused functionality, exceptional customer care, training for management and users, and simplicity to assure easy operational readiness and improvement.
CRST’s dedicated solutions place the individual customer at the focus to add value and maximize service.
Elise Gosch, assistant VP of intermodal sales at Union Pacific, shares strategies the company has implemented throughout the pandemic to address shifting customer needs.
Only 37% of shippers report using in-transit visibility solutions
Same-day versus next-day delivery: Which is more sustainable?
FedEx Freight is pointing the finger at less-than-truckload competitors for denying service to customers, which it says flooded its network and forced it to cancel certain accounts.
Customer backlash against FedEx Freight’s decision to terminate trucking service has forced the carrier to reconsider.
