Customer service

Sponsor Tuesday, May 7, 2024

White Paper: 2024 Customer Service Trends in the Supply Chain

CX is Mission-Critical In today’s landscape, where high customer expectations define industry standards, assessing your CX is vital. Does it measure up? Explore DDC FPO’s report, 2024 Customer Service Trends in the Supply Chain offers an in-depth analysis, revealing: Unlock actionable strategies to exceed today’s standards. Access our white paper now for: Download this white […]

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Sponsor Tuesday, May 9, 2023

White Paper: Customer Service Trends in the Supply Chain

Most companies have yet to reach their potential for customer service ROI. Customer service can be a profit center for those in the supply chain, as providing a positive experience builds customer trust and contributes to retention. About 36% of respondents were unsure whether their organization’s customer service operation drove ROI in 2022, and 19% […]

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