Frank Kenney of Cleo gives insight into the importance of keeping customer-facing touchpoints manual and personal while strategically automating other processes.
CX is Mission-Critical In today’s landscape, where high customer expectations define industry standards, assessing your CX is vital. Does it measure up? Explore DDC FPO’s report, 2024 Customer Service Trends in the Supply Chain offers an in-depth analysis, revealing: Unlock actionable strategies to exceed today’s standards. Access our white paper now for: Download this white […]
Most companies have yet to reach their potential for customer service ROI. Customer service can be a profit center for those in the supply chain, as providing a positive experience builds customer trust and contributes to retention. About 36% of respondents were unsure whether their organization’s customer service operation drove ROI in 2022, and 19% […]
Each new Ditat customer is paired with one support team member who stays with the account from the beginning and beyond.
DDC recently expanded its back office solutions to to add a front-facing, Customer Care suite of services. These new offerings include customer service-based and inside sales-focused solutions to help its partners achieve long-term success.
FreightWaves Founder and CEO Craig Fuller analyzes methods to generate more revenue in a trucking downturn.
SmartBOL includes industry-focused functionality, exceptional customer care, training for management and users, and simplicity to assure easy operational readiness and improvement.
CRST’s dedicated solutions place the individual customer at the focus to add value and maximize service.
Elise Gosch, assistant VP of intermodal sales at Union Pacific, shares strategies the company has implemented throughout the pandemic to address shifting customer needs.
Only 37% of shippers report using in-transit visibility solutions
Same-day versus next-day delivery: Which is more sustainable?
FedEx Freight is pointing the finger at less-than-truckload competitors for denying service to customers, which it says flooded its network and forced it to cancel certain accounts.
Customer backlash against FedEx Freight’s decision to terminate trucking service has forced the carrier to reconsider.
Hear discussions on multi-modal optimization, customer relations, sales insights, market insights, pricing strategies and much more.
Sometimes the transportation industry can feel a little impersonal. A people-first mindset can help combat that.
In assessing customer service in transportation, data is necessary but not sufficient.
Customer service (in many forms) is the key to keeping and/or expanding business during the pandemic.
Technology is an important part of the customer journey, but companies often don’t understand how important it actually is.
Ecommerce is a competitive market, and companies need to provide a highly flexible delivery experience to retain their customers.
Japanese ship owners have called — very, very politely — upon the Panama Canal Authority to give greater consideration to the shipping industry when hiking canal tolls.
Private fleet drivers stay with the company for 10 years on average.
Big data is opening up opportunities for shippers of all sizes, and used properly, it can help reduce shipping rates and improve customer service.
