Customer service
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FreightWaves LIVE
Preview: FreightWaves 3PL Summit, Wednesday
Hear discussions on multi-modal optimization, customer relations, sales insights, market insights, pricing strategies and much more.
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Trucking
Quality customer service is still a strategy worth betting on
Sometimes the transportation industry can feel a little impersonal. A people-first mindset can help combat that.
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Less than Truckload
Commentary: Data sharing offers limited customer service
In assessing customer service in transportation, data is necessary but not sufficient.
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Trucking
How freight companies can keep customers happy during COVID-19
Customer service (in many forms) is the key to keeping and/or expanding business during the pandemic.
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Technology
Leveraging technology to build the right customer experience
Technology is an important part of the customer journey, but companies often don’t understand how important it actually is.
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Logistics
Ecommerce is more about delivery than the actual product
Ecommerce is a competitive market, and companies need to provide a highly flexible delivery experience to retain their customers.
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Maritime
Japanese shipowners in plea to Panama Canal Authority: consider your customers
Japanese ship owners have called — very, very politely — upon the Panama Canal Authority to give greater consideration to the shipping industry when hiking…
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News
The benefits of private fleets
Private fleet drivers stay with the company for 10 years on average.
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High Tech, High Touch
Turning big data into lower shipping rates, better service
Big data is opening up opportunities for shippers of all sizes, and used properly, it can help reduce shipping rates and improve customer service.
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