National Consumer Complaint Database

Transportation Secretary Sean P. Duffy announced this week that the first phase of the NCCDB modernization is now live, marking what the agency calls “an overdue tech upgrade” that could fundamentally change how safety violations, fraud, and service issues get reported and addressed in trucking. The modernized database represents a significant shift in how federal […]

FMCSA has taken initial steps to modernize its complaint database to improve response times and crack down on fraud.

The FMCSA is quietly revamping its National Consumer Complaint Database (NCCDB), aiming to transform it from a bureaucratic black hole into a real-time system for identifying unsafe carriers, shady brokers, coercive shippers and repeat fraud offenders.

Federal regulators are moving ahead with proposed improvements to a national database used to file complaints in the trucking industry.

No actions or fines on regulation 371.3 in past seven years, data reveals