UPS plans to close Baltimore facility, lay off 540 workers

Announcement comes after layoffs earlier this year

A Baltimore UPS customer cernter is planning to close in August, according to a Maryland state filing. (Photo: Jim Allen/FreightWaves)

A Baltimore UPS customer center is planning to close in August, according to a Maryland state filing. The move will affect hundreds of workers.

A UPS (NYSE: UPS) on Vero Road will shutter Aug. 23, resulting in the layoffs of 540 employees, according to a Work Adjustment and Retraining Notification filed June 20 with the Maryland Department of Labor. The same UPS location laid off 118 employees in March.

A representative from UPS sent this statement to FreightWaves, “As a part of our Network of the Future initiative we’re modernizing our Baltimore facility at 3901 Vero Road and will temporarily close the facility on August 23, 2024. Our employees are extremely important to us, and we are working to place as many employees as possible in other positions at our onsite temporary hub or in nearby facilities. We remain committed to working with them throughout this transition and providing support. This temporary closure won’t impact customer service and we have plans in place to continue servicing the Baltimore community. We expect the enhanced Baltimore facility to reopen in late 2025.”

UPS announced earlier this year plans to shutter up to 200 facilities over the next five years in a modernization push. The plan is expected to save $3 billion per year by 2028.

The company plans to replace a facility in Worcester, Massachusetts, about 47 miles from Boston, allowing the consolidation of four regional facilities. Similarly, UPS plans to modernize a facility in Albany, New York, to increase capacity, resulting in the closure of another site. UPS has closed at least 15 centers in Harrisburg, Pennsylvania.

Upcoming FreightWaves Events
Compliance

Brokerage Compliance Symposium

The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.

October 26, 2026
The Signal at Chattanooga Choo Choo • Chattanooga, TN
Register Now
Awards

F3 Awards Dinner

The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.

October 26, 2026
The Signal at Chattanooga Choo Choo • Chattanooga, TN
Register Now
FreightTech

F3: Future of Freight Festival

Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.

October 27, 2026 – October 28, 2026
The Signal at Chattanooga Choo Choo • Chattanooga, TN
Register Now
Compliance Brokerage Compliance Symposium Oct 26 • The Signal at Chattanooga Choo Choo • Chattanooga, TN

The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.

The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now
Awards F3 Awards Dinner Oct 26 • The Signal at Chattanooga Choo Choo • Chattanooga, TN

The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.

The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now
FreightTech F3: Future of Freight Festival Oct 27 – Oct 28 • The Signal at Chattanooga Choo Choo • Chattanooga, TN

Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.

The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now