White Paper: The Power of Customer Experience in Freight Forwarding

Uncovering the significant impact of technology and customer experience in the freight forwarding industry

Technology and digitization are creating a sea of change in the freight forwarding (FF) industry. Freight forwarders (FFs) that do not adapt will lose market share and become obsolete, while those that innovate and employ technology will emerge as share takers and winners in the next decade.

To test the validity of this hypothesis, FreightWaves partnered with Logixboard to survey 100 shippers that work with freight forwarding companies to understand what matters most to them when it comes to choosing and working with freight forwarders and FF technologies.

Complete the form below to download your complimentary copy.

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Upcoming FreightWaves Events
AI

Supply Chain AI Symposium

Past the hype. Join operators, founders, and enterprise leaders figuring out how to deploy AI in supply chain.

July 15, 2026
The Old Post • Chicago, IL
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FreightTech

F3: Future of Freight Festival

Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.

October 27, 2026 – October 28, 2026
The Signal at Chattanooga Choo Choo • Chattanooga, TN
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AI Supply Chain AI Symposium Jul 15 • The Old Post • Chicago, IL

Past the hype. Join operators, founders, and enterprise leaders figuring out how to deploy AI in supply chain.

The Old Post • Chicago, IL Register Now
FreightTech F3: Future of Freight Festival Oct 27 – Oct 28 • The Signal at Chattanooga Choo Choo • Chattanooga, TN

Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.

The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now

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