Daylight Transport was named the top overall less-than-truckload carrier in Mastio & Co.’s annual value and loyalty survey. Old Dominion Freight Line again received top honors among national carriers, a Tuesday report revealed.
The top 5 carriers in the overall group also included Averitt Express (No. 2), Old Dominion (No. 3), Peninsula (No. 4) and Dayton Freight Lines (No. 5). Averitt Express won the category last year and Peninsula was the winner in 2022.
Estes was ranked the No. 2 national carrier again. ArcBest (NASDAQ: ARCB) subsidiary ABF Freight moved up two spots to No. 3. XPO (NYSE: XPO) held its ground at No. 4 while Saia (NASDAQ: SAIA) fell two spots to No. 5.
This year’s survey rated 164 carriers, with only 23 garnering enough ratings to make the list. Mastio recorded approximately 5,000 observations from 1,608 LTL shippers through a series of phone interviews with “key decision-makers” conducted from June through the end of September.
Open-ended questions asked LTL customers to evaluate carrier service offerings, competitive standing and a carrier’s ability to attract and retain customers, among other questions. The rankings were based on several metrics, including on-time pickup and delivery, shortages, damages, weighing accuracy, transit times, pricing and technology, as well as back-end functions like billing accuracy, claims processing, problem resolution and carrier responsiveness.
Daylight Transport was also ranked as the top inter-regional carrier, followed by Averitt Express and R&L Carriers.
Ward Trucking received top honors for the Northeast/Mid-Atlantic group. Dayton Freight Lines was No. 1 among Great Lakes/Midwest carriers. Southeastern Freight Lines was the top Southern carrier while Peninsula was named the top Western carrier.
Ward Trucking and ABF were the biggest movers in the overall rankings, both climbing six spots to No. 6 and No. 12, respectively.
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The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowThe night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowIndustry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now