Operational Excellence

Contributed Content Thursday, November 13, 2025

What Makes an Ethical Dispatch Service

The industry has a serious love/hate relationship between motor carriers and brokers.  That relationship can be even more volatile with dispatch services in between the brokers and the carriers.  The reality is that in today’s market, carriers are looking for every edge they can find to get the best rates possible to secure the future […]

Read More »
Adam Wingfield Friday, September 12, 2025

Load Board Negotiation Secrets – Strategies That Boost Your Rate Without Playing Games

Let’s Be Honest… Most drivers aren’t taught how to negotiate. They’re handed a truck, told to book freight, and shoved out into a market where brokers are often trained—literally trained—to protect the margin. You? You’re just trying to get paid enough to run another week without dipping into your savings. But negotiation is a skill. […]

Read More »
Adam Wingfield Friday, August 22, 2025

That One Injector That Could Be Draining Your Wallet – What Every Small Carrier Needs to Know About the 7th Injector

No warning light. No catastrophic failure. Just a slow, consistent leak in your fuel economy and regen performance until you’re wondering where all your margin went. Let’s talk real. If you’re running a DPF-equipped truck, that 7th injector could be costing you 5–10% in fuel efficiency, accelerating ash buildup in your aftertreatment system, and setting […]

Read More »
Adam Wingfield Thursday, August 21, 2025

Building a Reputation That Attracts Direct Freight

Direct freight isn’t posted on a load board, and you won’t stumble into it at a truck stop. It’s earned. Earned through professionalism, consistency, and running your operation like a real business—not a hustle. Shippers aren’t looking for someone with just a truck and authority. They’re looking for partners. Carriers they can count on. The […]

Read More »
Adam Wingfield Monday, August 18, 2025

Why You Should Be Scoring Every Broker You Work With

Most carriers hustle for good freight, good rates, and good relationships—but never stop to ask whether their brokers are holding up their end. It’s easy to assume that all brokers deserve your capacity. But the truth is, some brokers are hurting your margins more than they’re helping your business. And if you’re not tracking it, […]

Read More »
Adam Wingfield Tuesday, August 12, 2025

Planning Your Week by Freight Zones, Not Just Load Boards

If your entire week is shaped by whatever pops up on the load board that morning, you’re not running a plan—you’re reacting. That approach is what keeps carriers in the cycle of inconsistent weeks, poor reloads, and missed opportunities. The top-performing small fleets don’t operate like that. They plan based on zones, not just lanes. […]

Read More »
Adam Wingfield Sunday, August 10, 2025

Designing a Weekly Financial Health Check for Your Truck or Fleet

Trucking isn’t just about keeping the wheels turning—it’s about keeping the business running. Fuel, insurance, repairs, tolls, deadhead miles, factoring costs, and even overlooked expenses like app subscriptions or parking all chip away at your bottom line. Most small fleet owners and owner-operators wear all the hats, so it’s easy to let the financial side […]

Read More »
Adam Wingfield Thursday, August 7, 2025

Turning Daily Log Audits into a Weekly Ops Advantage

Let’s cut through the noise. Daily log audits aren’t just about keeping the DOT off your back. They’re a goldmine for small fleets and owner-operators who want to run leaner, smarter, and more profitably. Most carriers treat logs like a chore—something to scribble down, file away, and pray nobody checks. That’s a mistake. Done right, […]

Read More »
Adam Wingfield Saturday, July 26, 2025

How to Track Driver Hours Without Drowning in ELD Reports

Running a small fleet means you’re stretched thin—dispatching loads, chasing payments, and keeping trucks rolling. Then ELD reports hit you like a brick wall, piling on data you barely have time to read, let alone understand. Hours of service rules aren’t optional, but you don’t need to drown in reports to stay compliant. If you’re […]

Read More »
Adam Wingfield Friday, July 25, 2025

Creating a Safety Review Process That Doesn’t Slow You Down

You don’t need more meetings. You need better habits. Many carriers hear the word “safety review” and immediately think of three-hour meetings, binders collecting dust, and a compliance officer nobody wants to talk to. That kind of thinking is exactly why safety becomes a scramble—something you deal with after a violation, not before it. But […]

Read More »
Adam Wingfield Saturday, July 12, 2025

Dispatch Handoffs That Don’t Drop the Ball

When dispatch handoffs get sloppy, mistakes multiply and money slips through the cracks. Drivers get left in the dark, loads fall through the cracks, and your business starts to bleed in places you can’t afford. Whether you’re running two trucks or twenty, this article will show you how to build a clean, repeatable dispatch handoff […]

Read More »
Adam Wingfield Friday, July 11, 2025

Building a Load Review Checklist That Prevents Mistakes

If you’re running loads without a formal review process in place, you’re running blind. Every missed appointment, every unpaid detention, every “I thought we agreed on that” moment — it all comes back to one thing: a lack of structure. And in this industry, mistakes don’t just cost time — they cost money, relationships, and […]

Read More »
Adam Wingfield Wednesday, July 9, 2025

How to Create a Maintenance Budget You Can Stick To

If your maintenance budget feels like a moving target, you’re not alone. Most small fleet owners and owner-operators either guess at their maintenance costs—or worse, react to them only after something breaks. That’s not a strategy. That’s survival. And in this industry, running your business in survival mode will kill your margins faster than a […]

Read More »
Adam Wingfield Tuesday, July 8, 2025

The One-Page SOP Every Owner Operator Should Be Using

Let’s say this upfront: if your dispatcher doesn’t have a one-page SOP taped to the wall, you’re already behind. I’ve walked into hundreds of dispatch offices—some as clean as a cockpit, others looking like a paperwork tornado touched down. But there’s one thing that separates a dispatcher who owns the day from one who reacts […]

Read More »
Adam Wingfield Monday, July 7, 2025

How to Build a Weekly Operations Rhythm That Scales

If your trucking operation feels like organized chaos, you’re not alone. One truck becomes two, then three, and before you know it, your phone’s ringing nonstop, your drivers are texting about breakdowns, and you’re booking loads with no strategy—just survival. Sound familiar? That’s exactly why small carriers hit a wall when they try to grow. […]

Read More »
Adam Wingfield Saturday, July 5, 2025

Driver Coaching Scripts That Actually Improve CSA Scores

Many small fleets don’t have a safety problem—they have a communication problem. Unsafe driving, HOS violations, maintenance issues—those don’t happen in a vacuum. They happen when expectations aren’t clear, coaching is inconsistent, and drivers feel like they’re being scolded, not supported. If you want to improve your CSA scores, it’s not about throwing another training […]

Read More »
Adam Wingfield Tuesday, June 17, 2025

Deadhead Reduction Strategies That Work

Most carriers don’t realize how much empty miles are quietly killing their bottom line. You can have the best rates in the world, but if your truck runs 150 miles empty between loads, you’re bleeding profit—and most of the time, you don’t even notice it until it’s too late. Deadhead doesn’t show up on a […]

Read More »
Adam Wingfield Thursday, May 15, 2025

The Truth About Deadhead and How to Fix It

Deadhead miles don’t show up on rate confirmations, but they quietly bleed small carriers dry, fuel, time, equipment wear and revenue lost every mile you roll empty. This guide breaks down what deadhead really costs and offers five practical strategies, from triangle hauls to smarter rate negotiation, to cut it down, tighten your routing, and boost profit without needing a dedicated lane or a giant customer list.

Read More »
Adam Wingfield Tuesday, April 29, 2025

When to Add a Second Truck (And When to Wait)

If you’re reading this, you’ve probably got one truck that’s doing okay—or maybe just surviving—and you’re thinking: “Is it time to grow?” “Should I get another truck?” “Can I afford to scale, or am I just chasing the dream too fast?” Let me say this up front. The worst time to add a second truck […]

Read More »